Whether you have a question about our Return Pallets, need help with an existing order, or want more information about shipping and delivery, our support team is ready to assist you.
Most emails are answered within 24–48 hours.
Email is the fastest way to reach our support team. If your request concerns an existing purchase, please include your order number.
Click to write an email service@rtuenpalt.comTo avoid delays, please send one complete email per order whenever possible. Sending multiple emails about the same request may move information into separate support threads.
Include the following information so we can help you efficiently:
Select an option to start an email with the correct subject line.
Get help with order confirmation, order status, billing questions, address corrections, or cancellation requests.
Contact us about tracking updates, delivery timeframes, delayed shipments, or packages that cannot be located.
Report a materially incorrect order, transportation damage, a missing guaranteed component, or another eligible order issue.
Contact us about larger Return Pallet orders, reseller purchases, purchasing tiers, and available merchandise categories.
Carrier tracking may take approximately 3–7 days to show the first update after a shipping label is created or the package is transferred between logistics partners.
You can check the latest available carrier information through 17TRACK.
Complete these checks before contacting customer support.
If tracking shows delivered but you cannot find the shipment:
If the shipment still cannot be located, email us with your order number and tracking information.
Eligible order claims should be reported within 7 calendar days of confirmed delivery.
Do not discard, repair, use, or return disputed merchandise until our support team has reviewed the claim.
Review information about Return Pallet contents, merchandise condition, purchasing tiers, shipping, tracking, and claims.
Our team will review your request using the information provided.
Your message enters our customer-support queue for review.
We use your order number and checkout email to locate the purchase.
Tracking, product details, photos, and other records are reviewed.
Our team emails you with available information or next steps.
Send one detailed email with your order information and any supporting photos. Most requests receive a response within 24–48 hours.